Equipment Troubleshooting

It's important to troubleshoot all equipment issues to minimise downtime, alleviate unnecessary service calls and to improve communication about breakdowns in order to find the quickest/least costly solution. Use this page to complete the troubleshooting steps and to escalate.

Heat Treats 🍦

Failed Heat Treat

Check mix levels - are the hoppers filled to the lower line on the beater and at the same level?

If fault message on screen; take photo/record - send to RM/ARM

Not Operating Correctly/Dispensing

Is there mix coming out pump air spout?
Remove pump and pull apart, clean and reinstall – enough lube?

Beater overload

Press reset buttons on back of machine and turn back on with snowflakes.

Mix leaking/seal issue

Split or broken seals - install new seal / lube

If unsure how to complete tasks including Brush Clean - select Shake Machine Troubleshooting link below, and watch tutorial videos.

Carpigiani - BSM and CS

Carpigiani resource site

FSB / MFV 🥤

Not spinning and lights on front? Check Syrup is full and connected properly. Check barrel is 'on' - clear fault by selecting maint menu, fault history, 'clear'.
Syrup pump continually going/pumping? Check Syrup is full and connected properly - undo/reconnect. Dip nozzle in hot soapy water to remove syrup/sugar build up. Syrup lines are not kinked in cupboard.
No water? If no water pressure gauge at back of machine, check gauge at water filter area - should be above 3 bar. Were water filters changed as per schedule?
No CO2 error - check CO2 gauge at back of machine should be above 80psi - check CO2 bulk / canisters are not empty - change supply bottle or to backup tanks if required

If error message displayed; record info/error – and communicate

Power / Tripping 🔌

Identify the problem – is there water in or around equipment / plug?
Check first that there is power to the unit, is it running, is there a power light on?
Check that the equipment is plugged in and turned on, if not do so.
If there is power to the equipment but it is not working, reset by turning off for 10 seconds then back on.
If still no power to equipment, check the switch board for a tripped RCD, if tripped turn RCD to the off position, then to the on position, this should return power to equipment. If RCD trips again, or issue persists, go to step 2 – Escalate.

Fryers 🍟

Hi-Limit Error? Reset (inside door or button on element)
Has the vats been filtered, and no excessive crumb build up around element? If not, immediately filter vats using correct PPE
Filtering issue - has filterbox been cleaned within last 24hrs and if leaking are seals in good repair?
Programming issue - use equipment manual.

Grills 🥓

If platen is not latching – check air compressor is running and not in error state.
If error/fault with compressor, switch from Air to CO2 backup (located near water filters) – communicate
If meat sticking to upper platen, remove teflon is it ripped or carbon build up? Change teflon or clean.
If not cooking evenly, scrape/squeegee and auto level

Error message on Platen? Record error and communicate

Toasters & Steamers 🍞

Steamer

No steam? Carefully pull forward steamer and check if water line is kinked or blocked?
Check water pressure on gauge behind steamer – needs to be above 3 Bar
Try power cycling on/off to see if steam starts coming.
If 'heating error' appears - press black reset button on back of steamer

Toasters

Check top is put together correctly, and all pressure switches are active.
If teflons are damaged (rips/carbon build up) - replace.

BIM / BIC 🧋

No Syrup pumping – check bag is full, and nozzle is correctly fitted.
No water - check water filter system pressure gauge should be above 3 Bar / water line correctly installed at the back of machine.
Weekly Clean Lock – complete weekly clean asap – instructions on Equipment Manual / on screen
Syrup out- Product may be set as out of date in system – Check product and go it syrup settings and revise.

McCafé ☕️

Coffee Machine

Check all water is turned on.
If no water at gauge check water filter system pressure gauge should be above 3 Bar.
Grinder – swap out with spare - ensure it is always working
Moose – record error – determine if it is jug or moose
- Jug RFID - replace if needed

DT Timer 🚗

Device not working like it should/not working at all
Reboot device/power cycle for 1 min
Scan QR code with camera and log issue with Finger mark.
Log issue with Service Café if not DT timer

ABS 🥤

No ice dispensing - check ice hopper has enough ice, or large chunks. Check is ice gate switch is in 'on' position (behind lid holder). Turn off/on.
No POS Communication - Turn off/on. Check ethernet cable behind ABS is connected securely - track back to POS.
Conveyer/Sensor Issues - check if conveyor needs cleaning, change to manual mode and remove conveyor - all cup screws are tight/in place. Reinstall, tighten thumb screws and change back to auto. Check the sensor on front of unit is secure, clean and has both screws.

Vanguard 🥤

No Syrup - Flowmeter issue
Spitting drinks? Carbonator may be turned off or tripped out.

All other equipment 🛠️

Basic troubleshooting steps for all equipment -
- turn on / off (power cycle)
- ensure equipment/sensors are clean

Follow troubleshooting steps in equipment manuals for specific steps.

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